U Bounce Hire – Terms & Conditions

Please read these Terms and Conditions carefully before booking. By placing a booking with U Bounce Hire, you agree to abide by all terms set out below.

1. Booking Fees and Payments

An upfront non-refundable booking fee is required to secure all bookings. This covers administration, scheduling, and loss of other potential bookings if you cancel.
The booking fee will be deducted from your final balance.
Booking fee amounts:
- £50 for larger inflatables (e.g. Ninja Assault Course, Giant Slide)
- £30 for the Soft Play Park
- £25 for all other inflatables and machines
The remaining balance must be paid the day before or before setup on the day.
Failure to pay on time may result in late payment charges starting from £20 per day to cover administration and recovery costs.
If you cancel, the booking fee is valid for 12 months for rescheduling.
If full payment was made and the booking is cancelled more than 48 hours before the hire, a refund will be issued minus the booking fee.
If the booking is cancelled within 48 hours of the hire, the full balance is payable and no refund will be given.
If the booking is cancelled a second time, the booking fee will be forfeited in full.
If a booking is cancelled due to bad weather, this is not the fault of U Bounce Hire. The booking fee remains valid for 12 months and the hire can be rearranged.

2. Weather Policy

Outdoor bookings are weather-dependent for safety, insurance, and equipment protection.
Bookings may be cancelled if there is any rain, high winds, storms, poor ground conditions, or extreme heat.
Wind limits:
- On grass (where inflatables are staked): maximum safe gust speed is 24mph.
- On hard surfaces (where inflatables are secured with sandbags/weights): maximum safe gust speed is 15mph.
If wind gusts exceed these limits, the booking will be cancelled for safety reasons.
We do not set up in the dark, and we do not dismantle or pack away equipment in the dark.
Weather decisions are based on local weather reports, trusted weather apps, and official Met Office warnings.
Final decision on weather and safety rests solely with U Bounce Hire staff on the day of hire. This decision is final and non-negotiable.
If cancellation is necessary, your booking fee remains valid for 12 months.
We will assist in finding an indoor venue or rearranging where possible.

3. Arrival, Setup, and Collection Times

We aim to arrive 30 minutes before the agreed start time for a single item.
For multiple items, allow an additional 15 minutes per item for setup.
Collection and takedown are included within the hire time (30 minutes for one item, up to 1 hour for multiple).
Travel times are based on Google Maps; delays may occur due to traffic or access issues.
Due to unforeseeable circumstances (e.g. traffic, weather, breakdowns, or other bookings), it is possible that we may arrive earlier or later than the scheduled time. This does not entitle the customer to a refund.
Customers must ensure setup areas are accessible and free of restrictions.
Venue hires must provide opening/closing times and access rules in advance.
If access is restricted or delayed, this may shorten the hire period and does not entitle the customer to a refund.

4. Hire Agreements (Inflatables & Machines)

All hires require a signed Hire Agreement before equipment is set up.
Agreements should be signed in advance, preferably the day before the hire date, to avoid delays or cancellation.
There are two separate agreements, depending on what you are hiring:
- Bouncy Castles & Inflatables Hire Agreement – must be signed for all inflatable hires.
  - Click here: https://forms.gle/QTTByALba88F73cj9
  - Machines Hire Agreement – applies to Candyfloss, Popcorn, Slush, and Hotdog machines.
  - Click here: https://docs.google.com/forms/d/e/1FAIpQLSeHZuBfmwfmNEo2roukOiaExmuCqGwc4vuITGbwBCnK2d0AhQ/viewform
  - A £10 booking fee applies to machine hires in addition to the standard booking fee structure.

5. Insurance and Safety

Public liability insurance certificate available on request.
Equipment must only be used under adult supervision at all times.
Not permitted on inflatables: shoes, food, drink, pets, face paint, confetti, silly string, glitter, chewing gum, smoking, barbecues, or sharp objects.
Maximum numbers, ages, and weight limits for each inflatable must be followed (as displayed on the unit or advised by staff).
Our insurance covers injury or damage only where directly caused by proven equipment fault or U Bounce Hire negligence. It does not cover injury, damage, or loss caused by misuse, lack of supervision, or breach of these terms.

6. Cleaning & Damage Fines

The hirer is responsible for returning equipment in a clean and undamaged condition.
The following fines apply where issues are caused by misuse, neglect, or failure to follow rules:
- Dirty/wet return (non-weather related): £50
- Stains from paint, ink, face paint, glitter, or similar: £150
- Punctured inflatable: £200
- Damaged blower: £200
- Heavily damaged inflatable: £300
- Other damage: full repair or replacement cost
Fines are payable immediately, and U Bounce Hire reserves the right to recover costs through legal action if necessary.
7. Behaviour Policy

Aggressive, abusive, or antisocial behaviour towards staff will not be tolerated.
Any abusive, threatening, or inappropriate messages, emails, or phone calls will also not be tolerated.
We reserve the right to cancel or remove equipment without refund in such cases.
The hirer accepts full responsibility for the behaviour of all users and guests during the hire period.

8. Liability & Legal Disclaimer

By booking, the hirer accepts full and exclusive responsibility for the safety and supervision of all users of the hired equipment from the moment of delivery until collection, except where negligence by U Bounce Hire is legally proven.
U Bounce Hire, its staff, and contractors shall not be liable for any injury, accident, loss, damage, claim, cost, or expense arising from the hire or use of the equipment, including but not limited to:
- Failure to follow safety instructions or these Terms and Conditions.
- Lack of or inadequate supervision.
- Misuse, rough play, or unsafe behaviour by users or guests.
- Unsuitable ground conditions, weather conditions, or restricted access.
- Damage or loss caused by third parties, animals, or unauthorised persons.
The hirer agrees to indemnify and hold harmless U Bounce Hire, its staff, and contractors against all claims, damages, costs, or legal expenses arising out of or in connection with the use of the hired equipment, except where directly caused by U Bounce Hire’s proven negligence.
U Bounce Hire accepts no liability for:
- Cosmetic damage to lawns, flooring, or surfaces caused by normal use of the equipment.
- Any damage to underground pipes, cables, or fixtures where equipment has been staked or installed, unless the hirer has provided accurate written details of their location in advance.
- Cancellation, disruption, or inconvenience caused by events beyond our control (see Force Majeure).
Nothing in these terms excludes or limits liability where it cannot be excluded under UK law, including liability for death or personal injury caused by our proven negligence.

9. Ground Conditions & Setup Requirements

Equipment must be set up on a suitable, flat surface (grass, artificial grass, concrete, or indoor flooring).
Where pegging is required, the ground must allow stakes to be driven in securely.
Customers must declare the ground type at booking.
Unsafe or unsuitable ground conditions may result in cancellation without refund, though rescheduling will be offered where possible.
If the hirer fails to disclose unsuitable access, ground conditions, or venue restrictions, U Bounce Hire reserves the right to cancel setup without refund of the booking fee.

10. Access & Parking

Customers must ensure suitable access for delivery vehicles and clear routes to the setup area.
If access is restricted (e.g. narrow gates, steps, obstacles), this must be declared in advance.
Parking and unloading areas must be provided close to the setup site.
Failure to provide suitable access may shorten the hire period or prevent setup, without refund.

11. Supervision Responsibilities

The hirer is responsible for providing competent adult supervision at all times.
Supervisors must ensure that equipment rules are followed, including age/height restrictions, maximum numbers, and safe play behaviour.
U Bounce Hire staff are not responsible for supervising users unless a separate staffing service is booked.
Full supervision requirements are detailed in the Hire Agreement, which must be signed before the booking is confirmed:
- Click here to sign – Bouncy Castles & Inflatables Hire Agreement
- Click here to sign – Machines Hire Agreement

12. Electrical Supply & Power

The customer must provide a safe, reliable 240v mains power supply within 25 to 50 metres of the setup location (shorter distances are acceptable if available).
Extension leads, blowers, and safety equipment are provided by U Bounce Hire.
Generators can be supplied on request for an additional cost, if available.

13. Food, Drink, and Smoking Policy

No food, drink, chewing gum, sharp objects, smoking, or barbecues are permitted near or on inflatables.
Any contamination (e.g. food, alcohol, glitter, face paint) may result in cleaning fees.

14. End of Hire

All equipment remains the property of U Bounce Hire at all times.
The hirer must not move, dismantle, or alter any setup once installed.
Equipment must be ready for collection at the agreed time. Additional hire time may be charged if the collection is delayed due to customer fault.

15. Force Majeure

U Bounce Hire is not liable for failure to deliver or delays caused by circumstances beyond our control, including but not limited to extreme weather, accidents, road closures, equipment breakdown, illness, pandemics, or government restrictions.
Where possible, bookings will be rearranged.

📞 Phone: 07999035485
🌐 Website: www.ubouncehire.co.uk

Why Bouncy Castles Cannot Be Used in Wet or Dangerous Weather

For health, safety, and insurance reasons, bouncy castles must not be used in wet, stormy, or extreme weather conditions. Here's why:

1. Slippery Surfaces Are a Serious Risk

When the inflatable gets wet, especially on the jumping area, it becomes extremely slippery. This significantly increases the risk of falls, injuries, and collisions between users. Water can also pool inside the inflatable, making it unstable and unsafe to use.

2. Electrical Hazards

Bouncy castles rely on blowers and extension cables to stay inflated. In rainy weather or thunderstorms, there’s a very real risk of electrical faults, short circuits, or electric shock, especially if connections become damp. This puts both users and operators in danger.

3. Wind and Storms Can Uplift Inflatables

High winds or sudden gusts can lift even the heaviest bouncy castles off the groundWhy Bouncy Castles Cannot Be Used in Wet or Dangerous Weather

For health, safety, and insurance reasons, bouncy castles must not be used in wet, stormy, or extreme weather conditions. Here's why:

⚠️ 1. Slippery Surfaces Are a Serious Risk

When the inflatable gets wet, especially on the jumping area, it becomes extremely slippery. This significantly increases the risk of falls, injuries, and collisions between users. Water can also pool inside the inflatable, making it unstable and unsafe to use.

⚡ 2. Electrical Hazards

Bouncy castles rely on blowers and extension cables to stay inflated. In rainy weather or thunderstorms, there’s a very real risk of electrical faults, short circuits, or electric shock, especially if connections become damp. This puts both users and operators in danger.

🌪️ 3. Wind and Storms Can Uplift Inflatables

High winds or sudden gusts can lift even the heaviest bouncy castles off the ground. This has caused serious accidents across the UK. Our equipment follows strict PIPA and HSE safety guidelines, which state that inflatables must not be used in winds above 24mph (38km/h) or in any storm conditions.

🛡️ 4. Insurance Will Not Cover Unsafe Use

Our public liability insurance only covers safe, controlled use of our inflatables. If a bouncy castle is used in unsafe weather, insurance is void, and we cannot be held responsible for any accidents or damage. It also breaches our hire agreement and terms of use.

⛔ 5. Ground Conditions Matter

Even if the rain stops, soft or waterlogged ground can cause stakes and anchor points to loosen, making the inflatable unstable and unsafe. We must always ensure the inflatable is fully secured and on suitable ground before use. This has caused serious accidents across the UK. Our equipment follows strict PIPA and HSE safety guidelines, which state that inflatables must not be used in winds above 24mph (38km/h) or in any storm conditions.

4. Insurance Will Not Cover Unsafe Use